At Testwood School, we work hard to ensure that all areas of school life run smoothly for our students and families. However, we are aware that from time to time, you may need to contact us regarding a difficulty or a specific problem you have faced.

Contacting the School

If you have a concern, please contact the School Office in the first instance. Our staff will be happy to put you in touch with the right person to help resolve your query as quickly as possible.

Policies and Guidance

To support you through this process, please find the following documents below:

• School Complaints Policy: This document describes the formal process in detail, including the specific timescales you can expect for your concern to be addressed.

• Parent Guide to School Complaints: This guide was written by Parentkind (a charity supporting parents) in conjunction with OFSTED and the Department for Education to provide additional support to parents navigating the process.